Terms of Service

By messaging Pet Companion on WhatsApp, you agree to these terms. If you don't agree, don't use the service.

This is the most important thing on this page. Pet Companion is an AI companion, not a vet. Symptom-triage responses are general guidance only — never a diagnosis — and every one ends with a reminder to contact your vet when in doubt. If your pet shows signs of real emergency (difficulty breathing, collapse, suspected poisoning), the bot will tell you to go to an emergency vet immediately, and so do we: don't wait on a message from us in that situation.

You must be old enough in your country to enter into this kind of agreement (generally 18, or the age of majority where you live). If you're using Pet Companion on behalf of someone else's pet, you're confirming you have the right to do so.

• Free — 1 pet, 3 reminders/month, no cost.
• Basic and Pro — paid monthly or annually, billed through Stripe. Annual plans are billed once, upfront, for the full year.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• Reply CANCEL at any time to stop a subscription — it takes effect immediately and stops future billing. We don't offer refunds for the unused portion of a billing period, except where required by law.
• We may change prices going forward; we won't change what you've already paid for.

Paid plans include a generous number of AI-powered responses (symptom triage, wellness calendars, free-form chat) each month. Free and Basic plans have a hard monthly limit; Pro plans have a fair-use guideline intended for normal pet-care use by one household. Extremely high or automated usage — well beyond what a real pet owner would send — may be limited so the service stays reliable for everyone else. Limits reset at the start of each calendar month.

You agree not to:

• Create multiple free accounts to get around plan limits
• Use the service to send spam, abuse, or anything illegal
• Try to automate or script messages to the bot at scale
• Attempt to access another user's pet or account data

We may suspend or block accounts that violate these terms, including ones we detect are circumventing free-tier limits by IP address.

See our Privacy Policy for exactly what we collect and how to delete it. Short version: message DELETE MY DATA and everything is permanently erased after a 30-day grace period.

Pet Companion is provided as-is. We work to keep reminders accurate and responses useful, but we don't guarantee the service will be uninterrupted, error-free, or that any AI-generated response is complete or correct for your specific pet. To the extent allowed by law, we're not liable for outcomes related to your pet's health — that responsibility sits with you and your vet, which is exactly why every triage response tells you to involve one.

We may update these terms as the product changes. If we make a significant change, we'll let you know through the bot before it takes effect.