Privacy Policy

Pet Companion is a WhatsApp bot: you message a phone number, and everything about your pet — profile, medications, health history — lives on our servers so we can send reminders and answer questions about it later. This page explains exactly what we collect, why, and how to make us delete it.

Directly from you, over WhatsApp:

• Your WhatsApp number — how we identify your account and send messages.
• Your name and email — only if you give them to us (email is usually captured when you upgrade, so we can match your payment to your account).
• Pet profiles — name, species, breed, date of birth, weight, and your vet's name/phone if you add them.
• Medications — name, frequency, and due dates, so we can remind you.
• Health history — vet visits, whatever you describe about your pet, weight logs, and recovery check-in answers, exactly as you type them to us.
• Message history — we keep your conversation so the bot can follow a multi-turn discussion (e.g. a follow-up question) and so a real person can review it if you contact support about something that happened in the chat.

Automatically:

• The IP address your first message came from — used only to detect the same person creating many free accounts to dodge the free-tier limits.
• Subscription status — your plan, and a Paddle customer reference (see below — we never see your card details).

Strictly to run the service you're using:

• Sending medication and vaccine reminders on the schedule you set
• Generating assistant replies and care calendars (via Anthropic — see below)
• Running daily recovery check-ins after you log a vet visit
• Keeping your pet's health record so HISTORY and EXPORT actually show something
• Enforcing plan limits (pet count, reminders, assistant replies per month)
• Billing, if you're on a paid plan

We do not sell your data, and we do not use it for advertising.

If you're in the UK or EU, the GDPR requires us to name a lawful basis for each thing we do with your data. Ours are:

• Performing our contract with you — everything that is the service itself: storing your pet's profile, sending the reminders you asked for, running check-ins, generating assistant replies, and billing you if you're on a paid plan.
• Our legitimate interests — keeping the service working and affordable: enforcing plan limits, and the single IP address we keep to spot one person opening many free accounts. We've limited both to what that actually requires.
• Legal obligation — Paddle, as merchant of record, keeps the tax and payment records the law requires it to keep.

We use a small number of providers to run Pet Companion. Each only sees the data it needs to do its job:

• Twilio — delivers your WhatsApp messages. Sees your number and message content in transit.
• Anthropic (Claude API) — generates the assistant's replies (chat, notes for your vet visit, care calendars). Your message text and a summary of your pet's profile (species, breed, age, active medications) are sent to Anthropic to produce that response, under Anthropic's own API terms.
• Paddle — our merchant of record, handles all payments and billing. Pet Companion never receives or stores your card number — only a customer reference ID and your subscription status.
• Supabase — hosts our database (everything listed above).
• Railway — hosts the bot itself and the scheduled jobs that send reminders.
• Vercel — hosts this website and the internal admin dashboard.

We don't share your data with anyone else, and we don't sell it to data brokers, advertisers, or anyone.

Where your data physically sits.Every provider above is based in, or stores data in, the United States and other countries outside the UK and EEA. So if you message us from Europe, your data is transferred there. Those transfers rely on the standard contractual clauses in each provider's own data-processing terms, which is the mechanism the GDPR provides for exactly this.

We keep your data for as long as your account is active. To delete everything, message the bot: DELETE MY DATA.

• Any active subscription is cancelled immediately.
• Your data is kept for 30 days in case you change your mind — reply KEEP MY DATA anytime in that window to cancel the deletion.
• After 30 days, your account, pets, medications, health records, and message history are permanently and irreversibly erased.

• Reply EDIT PET to correct or update anything on a pet's profile.
• Reply HISTORY to see everything logged for a pet; Pro plans can reply EXPORT for a downloadable PDF.
• Reply DELETE MY DATA at any time to erase your account (see above).
• Reply CANCEL to stop a paid subscription without deleting your data.

The data controller for everything described here is Muhammad Usama Nosherwan, based in Pakistan, reachable at support@petcompanion.health. Paddle is a separate controller for the payment data it collects, under its own privacy notice.

Under the GDPR you can ask us to give you a copy of your data, correct it, delete it, restrict or object to what we do with it, or hand it to another service. The Your choicessection above is how to do most of that instantly from WhatsApp — but you can always just email us instead, and we'll reply within 30 days.

If you think we've handled your data badly, please tell us first — we'd rather fix it. You also have the right to complain to your national data-protection authority without contacting us at all.

Pet Companion is not directed at children, and we don't knowingly collect data from anyone under 16. If you believe a child has set up an account, contact us and we'll delete it.

If what we collect or who we share it with changes in a meaningful way, we'll update this page and, where the change is significant, message you about it directly.