Refund Policy

If you paid for Basic or Pro for the first time and it isn't for you, message us within 14 days and we'll refund you in full. No form, no reason needed.

• Applies to your first purchase of a paid plan, monthly or annual.
• Full refund, no questions asked, if you ask within 14 days of the charge.
• You don't need to have stopped using it. If the reminders went out and the replies came back and you still don't think it was worth it, that's a fair reason.

Reply CANCEL to the bot at any time. Cancelling takes effect immediately and stops all future billing — you keep your paid features until the end of the period you already paid for.

We don't refund the unused part of a period once those 14 days have passed. On an annual plan that can be a real amount of money, so the 14-day window above is there precisely to let you find out before you're committed for a year.

If a renewal charge caught you by surprise — you meant to cancel and forgot — message us. We'd far rather sort that out with you directly than have you dispute it with your bank.

Nothing here reduces the rights your local consumer law gives you. If you're in the UK or EU, you have a statutory right to cancel a distance purchase of a digital service within 14 days. Where the law entitles you to a refund we don't describe here, the law wins.

• Message the bot on WhatsApp — say you'd like a refund. It reaches a person.
• Or email support@petcompanion.health from any address, mentioning the WhatsApp number on the account.

Payments for Pet Companion are handled by Paddle.com, our payment processor and merchant of record. Refunds go back to the card or account you originally paid with — we can't send them anywhere else, and we never see your card details at any point.

Once approved, the money usually appears within 5–10 business days, depending on your bank. You can also contact Paddle directly about any charge from them.

The Free plan costs nothing, so there's nothing to refund. You can stop using it whenever you like, and reply DELETE MY DATAif you want your pet's records erased as well.